Support

Check that Location tracking is on in Settings and location services are enabled on your device. Allow precise location and background access: "Allow all the time" on Android or "Always" on iOS.

On Android, allow the Physical activity permission. On iOS, enable access to Motion & Fitness. These help the app detect movement and resume tracking.

Battery optimisation and sleeping-app settings can interrupt tracking when the screen is off. Allow unrestricted battery use for the app and remove it from sleeping apps. Changing battery settings helps background tracking but cannot guarantee a GPS fix.

Weak GPS reception can also leave gaps. Try an open area, reopen the app, and check whether your location updates.

Opening the app lets it process locations already saved on your device. If no location was collected during a gap, the route cannot be recovered automatically.

You can use Add paths in Data & privacy to draw a route you remember. Short lines clear fog along the route, and every point counts toward explored area and region coverage.

GPX tracks and Fog of World snapshots (.fwss), up to 200 MB per file. Imported journeys add to your map and count toward regions and achievements like any recorded track.

Export a backup to your device, iCloud Drive, Dropbox or OneDrive, then restore it from the same place on the new phone. The backup holds your whole exploration history.

Your exploration history stays on your phone, and there is no account to create. The privacy policy explains what the app does and doesn't collect.